Can I return a personalised item?
A. As each item is personalised especially for the individual it is not possible to provide a refund as your order has no re-saleable value. If you are in any doubt about the suitability of an item, then we would recommend that you contact us first for a fuller description before you decide to purchase it.
Q. The personalised item I've received has an error on it. What do I do?
A. At Baby Bare we are proud of the quality of workmanship, but sometimes errors do occur. If the error that has been made is the fault of Baby Bare or any one of our suppliers, we will have the item remade correctly and delivered to you at no additional cost. However, if the error can be shown to be yours, then we may be able to have the item amended, or remade at a discounted price, depending on the item(s) involved. Please ensure you contact us immediately by email on enquiries@babybare.com or by calling our order line on 01268 799085 so that we can establish where the fault lies and what actions to take. (A supplier error can be easily identified if the details on the product differs from those on the Order Confirmation form).
Q. What do I do if an item arrives damaged?
A. Please ensure you contact us immediately either by email to enquiries@babybare.com or call our order line on 01268 799085, please provide us with full details of the fault or damage. Do not return the item until you have spoken with us, as we have a number of different procedures depending on the product that has been damaged.
Q. How do I return Goods?
A. Once you have contacted us, and we have confirmed that we want you to return the item(s), you must ensure that the goods are appropriately packaged to ensure that they arrive in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from the Royal Mail should the package be lost or damaged on its journey back to us.
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